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Rental Terms of Service

Last updated: May 11, 2026

1. Acceptance and Scope

These Rental Terms of Service ("Rental Terms") govern your use of BoardFlow when you are preparing materials for a residential rentalapplication. BoardFlow is operated by Slatewood Labs LLC, a New York limited liability company doing business as BoardFlow ("Company", "we", "us", or "our"). The co-op/condo board-package flow is governed by a separate Terms of Service and Data Processing Agreement; the Rental Terms apply only when the building or unit you are applying to is a market-rate rental.

By using BoardFlow in the rental flow, you agree to be bound by these Rental Terms. If you do not agree, do not use the rental flow.

2. Nature of the Service

BoardFlow is a document-preparation tool used by rental applicants and their licensed agents to compile their own application materials — uploads, forms, and supporting documents — into a single, organized package. In the rental flow:

  • BoardFlow does notsubmit the prepared package to any landlord, property management firm, or building. The applicant (or, where authorized by the applicant, the applicant's licensed agent) transmits the completed package through their own preferred channel — email, an attached PDF, or any third-party service the applicant chooses.
  • BoardFlow does not collect any fee from, share revenue with, or maintain any platform-level agreement with the landlord or property manager of the building you are applying to.
  • BoardFlow is notacting as the landlord's agent, intake platform, or screening service in the rental flow. BoardFlow is engaged by, and provides services to, the applicant.

The Company is not a Consumer Reporting Agency (CRA) as defined by the federal Fair Credit Reporting Act (FCRA) or any analogous state statute. BoardFlow does not assemble, evaluate, score, or provide consumer background reports, credit scores, or tenant-screening recommendations. All decisions regarding rental applications are made by the respective landlord or property manager, and BoardFlow has no influence over and bears no responsibility for such decisions.

3. Fees

  • Package Preparation Fee. Applicants pay a one-time USD-denominated Package Preparation Fee for preparation of their rental application package. The Fee compensates BoardFlow for preparation services rendered to the applicant — document upload, validation, automated redaction of sensitive identifiers (Social Security and bank account numbers), and compilation of the package — and is not a fee for processing or submission of an application to any landlord or property manager.
  • Optional Agent Payment.A licensed real-estate agent assisting the applicant may, at the agent's sole option, pay the Package Preparation Fee on the applicant's behalf. No fee, commission, or revenue share flows from BoardFlow to any landlord, property management firm, or building owner.
  • Non-Refundable. Because the preparation services (document preparation, validation, redaction, and package compilation) are rendered immediately upon submission, the Package Preparation Fee is non-refundable regardless of the outcome of any subsequent landlord decision.
  • Chargeback Defense. If a credit-card chargeback is initiated alleging that the Service was not rendered, Company reserves the right to dispute the chargeback using IP access logs, submission timestamps, and audit records evidencing completion of the preparation services.

4. Acceptable Use

You agree not to:

  • Upload or transmit malicious code, malware, or viruses through the Service
  • Attempt to reverse-engineer, scrape, or circumvent platform security mechanisms
  • Upload documents that are illegal, infringing, or that you do not have a legal right to possess and share
  • Use the Service to access data belonging to other users
  • Impersonate any person or misrepresent your affiliation with an applicant or agent

5. User Responsibilities and Data Accuracy

You represent that all information and documents you upload to BoardFlow are accurate, complete, and lawfully yours to submit. The materials you prepare are yours; BoardFlow holds them on your behalf for the duration of the preparation work. You are solely responsible for the final delivery of the prepared package to any prospective landlord or property manager. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

6. Document Handling and Retention

Uploaded documents are stored encrypted at rest in a private storage bucket and served exclusively through short-lived signed URLs. Every uploaded PDF is automatically rewritten on ingest to redact Social Security and bank account numbers. Individual documents are rendered in a secure in-browser viewer that disables native save and print controls. You can download your own prepared package as a single PDF at any time during the preparation flow. Prepared rental packages are automatically deleted thirty (30) days after you mark the package complete, or after thirty (30) days of inactivity if the package is never marked complete. See our Security page for the full technical overview, and the Rental Privacy Policy for the data retention details.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Slatewood Labs LLC. You retain ownership of all documents and information you upload, and you grant the Company a limited, non-exclusive license to host, process, redact, and compile that content solely as needed to provide the preparation services to you.

8. Dispute Resolution and Class-Action Waiver

Any dispute, claim, or controversy arising out of or relating to these Rental Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with the seat of arbitration in New York County, New York, rather than in court. Judgment on the award may be entered in any court having jurisdiction. You and the Company each agree that any dispute-resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. Small-claims-court actions are exempt from this arbitration requirement.

9. Limitation of Liability

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied. To the maximum extent permitted by applicable law, the Company's total aggregate liability arising out of or relating to these Rental Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the claimant to the Company in the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall the Company be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any housing rejections, delays, or lost deposits.

10. Termination

We may suspend or terminate your account for violation of these Rental Terms. You may request account deletion at any time through your profile settings. Upon deletion, your personal data is anonymized and documents are removed in accordance with the Rental Privacy Policy.

11. Governing Law

These Rental Terms are governed by the laws of the State of New York, without regard to its conflict-of-law provisions. Subject to Section 8, any dispute not subject to arbitration shall be resolved exclusively in the state or federal courts located in New York County, New York.

12. Changes to These Rental Terms

We may modify these Rental Terms from time to time. Material changes will be communicated via email or in-app notification and, where appropriate, will require renewed acceptance before continued use of the Service.

13. Contact

For questions about these Rental Terms, contact us at legal@nycboardflow.com.