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Terms of Service

Last updated: April 16, 2026

1. Acceptance of Terms

By accessing or using BoardFlow ("the Service"), operated by BoardFlow Inc. ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

BoardFlow is a web application that facilitates co-op and condo board package submissions and approvals for buildings in New York City. The Service allows property managers to set up buildings, applicants and brokers to submit application packages, and board members to review and vote on applications.

3. Processing Fee

A one-time, non-refundable processing fee of $99.00 is charged to the buyer or broker at the time of application submission. This fee covers the digital processing of the board package. Payment is handled securely via Stripe.

4. User Accounts and Roles

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your credentials. The Service supports five user roles: applicant, broker, property manager, board member, and administrator. Each role has specific permissions and access levels as described in the platform.

5. User Responsibilities

You agree to:

  • Provide accurate and complete information in your application materials
  • Not upload malicious files or content
  • Not attempt to access data belonging to other users or buildings
  • Comply with all applicable laws, including NYC housing regulations
  • Not reproduce, download, or distribute financial documents viewed through the platform

6. Document Handling and Retention

Application documents are stored securely and rendered in-browser only. Documents are automatically deleted 30 days after a final decision (approval or denial) is made on the application. Sensitive financial information (SSN, account numbers) is masked in the user interface with only the last four digits displayed.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by BoardFlow Inc. You retain ownership of all documents and information you upload to the Service.

8. Limitation of Liability

BoardFlow provides a document submission and review platform. We do not make decisions regarding board package approvals or denials. We are not responsible for the outcome of any board review process. The Service is provided "as is" without warranties of any kind, either express or implied. In no event shall BoardFlow be liable for any indirect, incidental, special, consequential, or punitive damages.

9. Termination

We may suspend or terminate your account at any time for violation of these terms. You may request account deletion at any time through your profile settings. Upon deletion, your personal data will be anonymized in accordance with our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law provisions. Any disputes shall be resolved in the courts located in New York County, New York.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms. Material changes will be communicated via email or in-app notification.

12. Contact

For questions about these Terms, contact us at legal@boardflow.app.