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Terms of Service

Last updated: April 17, 2026

1. Acceptance and Scope

By accessing or using BoardFlow ("the Service"), operated by Slatewood Labs LLC, a New York limited liability company doing business as BoardFlow ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you are accessing the Service on behalf of a corporate entity (such as a property management firm or co-op/condo board), you represent and warrant that you have the authority to bind that entity to these Terms. If you do not agree, do not use the Service.

Scope.These Terms cover BoardFlow's co-op and condominium board-package preparation flow. The rental application flow is governed by a separate Rental Terms of Service.

2. Nature of the Service and FCRA Disclaimer

BoardFlow is a software-as-a-service (SaaS) tool that helps applicants and their agents prepare residential board-package materials and, in the co-op/condo flow, makes those prepared materials available to authorized property managers and board reviewers. The Company is not a Consumer Reporting Agency (CRA) as defined by the federal Fair Credit Reporting Act (FCRA) or any analogous state statute. We do not assemble, evaluate, score, or provide consumer background reports, credit scores, or tenant-screening recommendations. All decisions regarding residential applications, including approvals, denials, and interview requests, are made solely by the respective co-op/condo boards and property managers. Company has no influence over and bears no responsibility for such decisions.

3. Service Description

The Service helps applicants and their agents prepare board-package materials — uploading documents, completing required forms, redacting sensitive identifiers, and compiling the materials into a single package. In the co-op/condo flow, where the Service includes a transmission step, the Service also lets property managers configure buildings and document requirements and lets authorized property managers and board reviewers review packages submitted to them. The Service supports the following user roles — applicant, agent, property manager, board member, and super administrator — each with role-specific access.

4. Fees, Payments, and Chargeback Defense

  • Package Preparation Fee. Applicants pay a one-time $99.00 USD Package Preparation Fee to submit a package. This fee is separate from, and in addition to, any building-specific move-in, application, or administrative fees charged by the board or managing agent.
  • Non-Refundable. Because the preparation services (document preparation, validation, redaction, and package compilation) are rendered immediately upon submission, the Package Preparation Fee is non-refundable, regardless of the outcome of any subsequent board review or landlord decision.
  • Chargeback Defense. If an applicant initiates a credit-card chargeback alleging that the Service was not rendered, Company reserves the right to dispute the chargeback using IP access logs, submission timestamps, and audit records. Company will also notify the reviewing board and property manager that the application fee has been revoked, which may render the application incomplete and result in rejection by the board.

5. Acceptable Use Policy

You agree not to:

  • Upload or transmit malicious code, malware, or viruses through the Service
  • Attempt to reverse-engineer, scrape, or circumvent platform security mechanisms
  • Upload documents that are illegal, infringing, or that you do not have a legal right to possess and share
  • Use the Service to access data or buildings belonging to other users
  • Reproduce, download, or externally distribute financial documents viewed through the platform
  • Impersonate any person or misrepresent your affiliation with an applicant, agent, manager, or building

6. User Responsibilities and Data Accuracy

You represent that all information and documents you upload are accurate, complete, and lawfully yours to submit. Where the Service includes a transmission step — for example, the co-op/condo board-package flow — you authorize the Company to make your prepared materials available to the property management company and board members associated with your designated building. For flows in which you (or your agent) deliver the prepared package through your own channel, no transmission authorization is granted. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

7. Document Handling and Retention

Application documents are stored encrypted at rest. Individual documents are rendered in a secure in-browser viewer that blocks save and print. Authorized reviewers linked to an application — the applicant's agent, the managing firm, board members of the building, and platform administrators — may download a complete application packet as a single PDF for offline review; each download is watermarked with the downloader's email and timestamp and recorded in our audit log. Applicants themselves cannot bulk-download the packet; their individual documents remain view-only in the secure viewer. Documents are automatically deleted thirty (30) days after a final decision is recorded. Sensitive financial information (social security and account numbers) is masked in the user interface with only the last four digits displayed.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Slatewood Labs LLC. You retain ownership of all documents and information you upload, and you grant the Company a limited, non-exclusive license to host, process, and transmit that content solely as needed to provide the Service.

9. Dispute Resolution and Class-Action Waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with the seat of arbitration in New York County, New York, rather than in court. Judgment on the award may be entered in any court having jurisdiction. You and the Company each agree that any dispute-resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. Small-claims-court actions are exempt from this arbitration requirement.

10. Limitation of Liability

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied. To the maximum extent permitted by applicable law, the Company's total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the claimant to the Company in the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall the Company be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any housing rejections, delays, or lost deposits.

11. Termination

We may suspend or terminate your account for violation of these Terms. You may request account deletion at any time through your profile settings. Upon deletion, your personal data is anonymized and documents are removed in accordance with the Privacy Policy and Data Processing Agreement.

12. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law provisions. Subject to Section 9, any dispute not subject to arbitration shall be resolved exclusively in the state or federal courts located in New York County, New York.

13. Changes to Terms

We may modify these Terms from time to time. Material changes will be communicated via email or in-app notification and, where appropriate, will require renewed acceptance before continued use of the Service.

14. Contact

For questions about these Terms, contact us at legal@nycboardflow.com.